Refund and Returns Policy for Sissicarenie

Effective Date: January 3, 2025

At Sissicarenie, we are committed to providing you with the best luxury products and exceptional customer service. If for any reason you are not fully satisfied with your purchase, our Refund and Returns Policy outlines the process for returns, exchanges, and refunds. Please read through this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns and Refunds

We want you to be completely satisfied with your Sissicarenie purchase. If you are not happy with your item, you can return it within 30 days of receiving your order for a full refund or exchange, subject to the following conditions:

  • Condition of the Product: The item must be unused, unworn, and in its original packaging, including tags, labels, and accessories.
  • Non-refundable Items: Some items are not eligible for return or refund, including but not limited to:
    • Custom or personalized products
    • Gift cards
    • Items marked as final sale

2. How to Request a Return or Refund

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@sissicarenie.com or call 831-455-5826 within 30 days of receiving your order.
  2. Provide Order Details: When reaching out, please provide your order number, the item(s) you wish to return, and the reason for the return. This helps us process your request more efficiently.
  3. Return Authorization: Once your return is approved, we will send you a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the product.

3. Return Shipping

  • Shipping Costs: Unless the return is due to a defect or error on our part, you will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
  • International Returns: For international customers, please note that return shipping costs and customs duties are your responsibility. We advise you to use a reliable carrier to avoid delays or issues during transit.

4. Processing of Refunds

Once we receive the returned item, it will be inspected to ensure it meets our return criteria. Upon approval, we will process your refund:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Refunds are typically processed within 5-10 business days after we receive the returned item. Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.

5. Exchanges

If you would prefer to exchange an item for a different size, color, or product, please contact our customer service team at info@sissicarenie.com. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead.

6. Defective or Damaged Items

If you receive a defective or damaged item, we apologize for the inconvenience. Please follow these steps:

  1. Contact Us Immediately: Notify us within 7 days of receiving the item.
  2. Provide Photos: Send us photos of the defective or damaged item, along with your order number, so we can assess the issue.
  3. Return Shipping: If the return is due to an error on our part, we will cover the cost of return shipping.

We will either issue a full refund or send you a replacement at no extra charge, depending on your preference and product availability.

7. Late Returns

We understand that sometimes delays happen. However, returns made after the 30-day period are not eligible for a refund. We encourage you to inspect your items immediately upon arrival and contact us promptly if there are any issues.

8. Promotions and Discounts

If your purchase was made using a promotional offer or discount code, the amount refunded will be based on the final price paid after applying any discounts. If an item purchased using a promotion is returned, the refund will reflect the discounted amount.

9. Non-Returnable Products

Certain products cannot be returned for health and safety reasons, including but not limited to:

  • Personal care products
  • Intimate apparel and swimwear (unless unopened and unused)
  • Any product that has been altered or customized specifically for you

10. Customer Support

If you have any questions regarding returns, exchanges, or refunds, or need assistance with the process, please do not hesitate to contact us:

  • Email: info@sissicarenie.com
  • Phone: 831-455-5826
  • Address: 4906 Ventura Drive, Salinas, California, United States

Our customer service team is here to assist you and ensure that your experience with Sissicarenie is a positive one.