REFUND AND RETURNS POLICY

Effective Date:February 17, 2025

At SissiCarenie, we are committed to providing you with a pleasant shopping experience. If you’re not completely satisfied with your purchase, we offer hassle-free returns and refunds based on the conditions outlined below. By purchasing from SissiCarenie, you agree to the terms of this policy.

1. RETURN ELIGIBILITY

To qualify for a return, the following conditions must be met:
✔ Items must be unused, unworn, and in original packaging.
✔ The return request must be initiated within 30 days from the delivery date.
✔ A valid proof of purchase (order number or receipt) is required.
✔ Items must include all accessories, manuals, and tags (if applicable).

🚫 Non-Returnable Items:

  • Gift cards or promotional items
  • Clearance or final sale products
  • Personalized or custom-made items
  • Perishable goods (e.g., food or beverages)
  • Hygiene-related items (e.g., skincare, cosmetics, undergarments)

2. HOW TO INITIATE A RETURN

If your item meets the return conditions, follow these steps to initiate the return process:

Step 1: Contact Us

📩 Email us at info@sissicarenie.com with your order details and reason for return.
📸 Please include photos or videos (if the item is damaged or defective).

Step 2: Return Authorization

Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Ship Your Return

  • Securely pack the item in its original packaging.
  • Clearly label the package with your RMA number.
  • Use a trackable shipping method to send the item to our returns department.

📍 Return Address:
SissiCarenie Returns Department
4906 Ventura Drive, Salinas, California, United States

⚠ Important: Customers are responsible for the return shipping costs unless the return is due to our error (damaged or incorrect item).

3. REFUNDS & PROCESSING TIME

Once we receive and inspect your return, we will process your refund based on the following conditions:

Refund Method:

💳 Credit/Debit Card Refunds: Processed within 5-10 business days, depending on your bank.
💰 PayPal Refunds: Typically processed within 2-3 business days.
🔄 Store Credit: If preferred, we can issue store credit for future purchases.

🚫 Refunds Will NOT Be Issued If:

  • The returned item does not meet the eligibility conditions.
  • The return request was made after 30 days from the delivery date.
  • The product is damaged due to misuse or improper handling.

4. EXCHANGES

If you received a damaged, defective, or incorrect item, you may request an exchange within 7 days of delivery.

📸 Steps for an Exchange:
1️⃣ Contact us at info@sissicarenie.com with photos/videos of the issue.
2️⃣ Once approved, we will provide you with a prepaid shipping label for return.
3️⃣ A replacement item will be sent to you at no extra cost.

Note: If the requested item is out of stock, we will issue a full refund or store credit.

5. RETURN SHIPPING COSTS

📌 Who Pays for Return Shipping?
✔ If the return is due to our error (wrong or defective item), we cover return shipping costs.
✔ If the return is due to personal reasons (change of mind, wrong size, etc.), the customer is responsible for return shipping fees.

🚚 We recommend using a trackable and insured shipping method, as SissiCarenie is not responsible for lost or damaged returns.

6. LATE OR MISSING REFUNDS

If you haven’t received your refund yet:
✅ Check your bank account – Some refunds take longer to reflect.
✅ Contact your bank or payment provider – Some institutions may require additional processing time.
✅ If the issue persists, email us at info@sissicarenie.com for assistance.

7. ORDER CANCELLATIONS

🚨 Cancellations Before Shipment:

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • Once the order has been shipped, cancellations are not possible, but returns may be requested upon delivery.

🚫 Cancellations After Shipment:

  • Once the item has shipped, it cannot be canceled. However, you may initiate a return upon delivery.

8. CHANGES TO THIS POLICY

SissiCarenie reserves the right to update this policy at any time. Any changes will be posted on this page with an updated effective date. We encourage customers to review this policy periodically.

9. CONTACT US

For refund and return inquiries, feel free to reach out:

📍 Address: 4906 Ventura Drive, Salinas, California, United States
📞 Phone: 831-455-5826
📧 Email: info@sissicarenie.com
🌐 Website: https://sissicarenie.com/

By purchasing from SissiCarenie, you acknowledge and agree to this Refund and Returns Policy.