Shipping Policy for Sissicarenie

Effective Date: January 3, 2025

At Sissicarenie, we strive to deliver luxury products to our customers in a timely and efficient manner. This Shipping Policy outlines the details regarding shipping methods, costs, and delivery timelines for orders placed on our website. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Methods

We offer a range of shipping options to meet the needs of our customers, including standard, expedited, and international shipping. Shipping fees and estimated delivery times vary based on your location and the shipping method selected during checkout.

  • Standard Shipping: Delivered within 5-7 business days (for U.S. orders)
  • Expedited Shipping: Delivered within 2-3 business days (for U.S. orders)
  • International Shipping: Delivery time varies depending on the destination country, typically ranging from 7-21 business days.

Shipping times are estimates and may be affected by factors such as order processing time, product availability, and external factors like weather, customs processing, or delivery carrier delays.

2. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method and destination. You will see the exact shipping fees before completing your order.

  • Free Shipping: We offer free standard shipping on orders over $150 within the United States.
  • International Shipping Costs: International shipping costs will vary based on the destination and weight of the items in your order. Additional customs duties or taxes may apply, and these are the responsibility of the customer.

3. Order Processing Time

Once your order is placed, we aim to process and ship your items within 1-2 business days. Please note that orders placed on weekends or holidays may experience delays in processing. You will receive a shipping confirmation email once your order has been dispatched, along with tracking information if available.

4. Order Tracking

After your order has been shipped, you will receive an email containing a tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery directly from the carrier’s website.

If you have any questions about the tracking of your order, please contact our customer service team at info@sissicarenie.com.

5. International Shipping

We are pleased to offer international shipping to select countries. Please be aware of the following:

  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or other fees that may be applied by their local authorities. These charges are separate from the cost of shipping and are not included in the total at checkout. Please check with your local customs office for more details.
  • Customs Delays: Customs processing may cause delays in delivery. Unfortunately, we cannot control customs delays, and they are not included in the estimated delivery time.

6. Undeliverable Packages

In the rare event that your package is undeliverable (due to an incorrect address, refusal of delivery, or failure to pick up from the carrier), the package will be returned to us. You will be notified, and we will either issue a refund (excluding shipping fees) or arrange for a reshipment at an additional cost.

Please double-check your shipping address at the time of purchase to avoid delivery issues.

7. Shipping Restrictions

Some items may be subject to shipping restrictions based on your location. We reserve the right to cancel or modify an order if the shipping address is outside of our service area, or if any product in the order cannot be shipped to the destination country.

8. Damaged or Lost Shipments

If your order arrives damaged or you suspect it is lost, please contact our customer service team immediately. We will work with the carrier to investigate the issue and ensure you are compensated or receive a replacement.

Please provide the following information when reporting a damaged or lost shipment:

  • Order number
  • Photos of the damaged item(s) (if applicable)
  • Description of the issue

9. Customer Service

If you have any questions or concerns regarding shipping, please do not hesitate to contact our customer service team:

  • Email: info@sissicarenie.com
  • Phone: 831-455-5826
  • Address: 4906 Ventura Drive, Salinas, California, United States

Our customer service team is available to assist you with any inquiries regarding shipping, tracking, or other related concerns.